Q: What should I do if I forget my login password?
A: Please try to reset password by clicking “forgot password”, after you reset it successfully, please try to login with the new password after 5 minutes.
Tips: If you reset the password via phone number, please do no input the country code. For example: if your phone number is +82 123456, then please input 123456 instead of +82 123456.
Q: What should I do if I got the error message of “Invalid password” ?
A: Please make sure the password that you enter is correct. If you forget the correct password, please try to reset password to set a new password.
If you confirm the password is correct, please try the following steps:
1) Try to input the password manually.
2) Try to change browser or clear cache,
3) Try again within 5 times.
If all the above solutions can’t help you to solve the issue, please contact customer service via firstname.lastname@example.org.