Q: Can’t receive the email code:
A: Please try the following solutions:
1. Please confirm you use the same browser to open OKEx and your mailbox;
2. Please kindly check your spam;
3. Please kindly add our system email address “email@example.com”or firstname.lastname@example.org to your white-list.
4. Please kindly clear cache and login again;
5. Please have a try on other browsers.
If all the above solutions don’t work, please kindly submit a ticket or email us to email@example.com to reach out our customer service team.