We send SMS codes to the mobile phone linked to your OKEx account. Codes may take some time to arrive, and each is valid for 30 minutes. Your account will be locked if you enter incorrect codes 6 times within 30 minutes.
If you’re not receiving codes, try these solutions:
- Clear your browser or mobile app cache, then request a new code.
- Request a code on different OKEx platforms: desktop browser, desktop app, mobile browser, or mobile app.
- If you can’t log in, switch to voice confirmation. Select Call me insteadto get the voice code (tap Didn’t receive the code? first in the OKEx mobile app).
If this doesn’t help, submit a request or contact customer support at support@okex.com. Use your email address linked to the same OKEx account as the mobile phone.