What is an appeal?
An appeal is a way to escalate a disagreement or transaction dispute with our team. On the Order details page, select Appeal and our customer service will handle it.
How to appeal?
If you have a problem after the transaction is over, you can appeal by contacting customer service or appeal directly. On the Order details page, select Appeal and our customer service will handle it.
How to check the progress of my appeal?
Select Buy crypto to access Orders then select the order to find Appeal details.
How do I cancel an appeal?
On orders, first select Buy crypto and then Orders. Find the order under appeal and select Cancel appeal.
How does the customer service handles my appeal?
Our customer service team will evaluate the transaction rules and proof provided by both parties before making a decision.
What if there is a disagreement with the counterparty?
Check the order page and select Appeal to ask for help. Our customer support team will assist you with any trading issues.