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What is a dispute?
A dispute is a way to escalate a disagreement or transaction dispute with our team. On the Order details page, select 'Dispute' and our customer service will handle it.
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How to submit a dispute?
If you have a problem after the transaction has been completed, you can raise a dispute by contacting customer service or submit a dispute via the Order details page.
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How do I check the progress of the dispute?
Go to 'P2P Trading' and tap 'My Orders', then select the order to see dispute details.
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How do I cancel a dispute?
Go to the order details page that you have submitted a dispute, then you can find the 'Cancel Dispute' button.
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How does the customer service handles my dispute?
Our customer service team will investigate each case based on the order details and payment proofs.
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What if there is a disagreement between buyers and sellers?
Go to the Order details page and select 'Dispute' to ask for help. Our customer support team will assist you with any P2P issues.