If your KYC 2 verification has failed, please check the common possible reasons as follow:
1.The system detects that you have other verified accounts with the same ID information, please note that 1 ID can be used for 1 account only.
2.Liveness detection failed. Please center your face in the frame and follow the on-screen instructions.
3.ID detection failed. Please ensure your original ID is clear and visible; overexposure or reflection or not fully visible photo will lead to failure.
4.Invalid ID. Please furnish us with the supported and effective document, following the document type guidance displayed on the page.
If your KYC verification is not successful, you may check your email for the rejection reason and re-submit the KYC verification via the link below