FAQ
Hot Issues
- Why hasn't my crypto arrived?
- How do I fix a deposit with tag issues?
- How do I close my account?
- My authenticator app isn’t working
- I haven't received the SMS code
- How do I change the email linked to my account?
Getting Started
- Savings User Guide (Web)
- Savings User Guide (App)
- Guide to Convert Small Balances to OKB
- OKEx Corporate KYC guidance
- OKEx – OK Pool Hedging Service Business Rules
- Quick-start Guide to OKEx Pool Hedging Service
P2P Trading
- [Buy Crypto]Buy crypto FAQ
- [Sell Crypto]Sell crypto FAQ
- [Buy Crypto]Appeals FAQ
- [Buy Crypto]P2P trading rules for cancellations
- [Account]Account management FAQ
- [Advertiser]Advertiser account FAQ
Spot & Margin Trading
- Ⅰ. Tiered Margin Ratio System for margin trading
- Ⅱ. Spot Trading - Instruction of Order Types
- Ⅲ. At the Heart of the Market Maker Program of OKEx
- Ⅳ. Margin Trading Glossary
- Ⅴ. OKEx Margin Lending User Agreement
- Spot Trading - What is Advanced Limit Order?
Coin-margined Perpetual Swap
- OKEx Perpetual Swap Trading User Agreement
- I. Introduction
- II. Index Computation Rules
- III. Mark Price
- IV. Description of Order Types
- V. Order Matching
USDT-margined Perpetual Swap
- OKEx Perpetual Swap Trading User Agreement
- I. OKEx USDT Margined Perpetual Swap Introduction
- II. Index Price Calculation Rules
- III. Mark Price
- IV．Order Management
- V.Price Limits
Coin-margined Futures
- OKEx Futures Trading User Agreement
- Introduction to Futures Contract
- Indices Computation Rules
- Tiered Maintenance Margin Ratio System
- What are Futures Contracts? How to Trade Them?
- Index Exchange Rate Adjustment Rules
Coin-margined Options
- OKEx Options Trading User Agreement
- Ⅰ. OKEx Options Introduction
- Ⅱ. Introduction to Options Trading
- Ⅲ. Options Account
- Ⅳ. Profit & Loss Calculation
- Ⅴ. OKEx Options Margin Q&A
USDT-margined Futures
- OKEx Futures Trading User Agreement
- I. OKEx USDT Margin Futures Introduction
- II. Index Price Calculation Rules
- III. Mark Price
- IV. Order Management
- V. Price Limits
Introduction to Unified Account
- Ⅰ. Introduction on Unified Account
- Ⅱ. Introduction to simple mode
- Ⅲ. Single-currency margin: cross margin trading
- Ⅳ. Multi-currency margin mode: cross margin trading
- V. Portfolio Margin mode: cross margin trading
- VI. Introduction to the isolated mode of Single/Multi-currency/Portfolio margin
OKExChain
Mining Guide
- OKEx Pool Staking Guide
- Introduction of OKEx Pool
- Cryptocurrencies Available
- Fee Rates and Settlement Methods
- Customer Support
- Alias Settings
OKEx Cloud
OKEx Wallet
- OKEx NFT Marketplace Terms
- How to standardize NFT metadata
- Supported platforms | DeFi Hub
- How do I create my own NFT?
- How do I sell my NFTs?
- How do I get an NFT?