FAQ
Hot Issues
- Why hasn't my crypto arrived?
- How do I fix a deposit with tag issues?
- How do I close my account?
- My authenticator app isn’t working
- I haven't received the SMS code
- How do I change the email linked to my account?
Getting Started
- Guide to Convert Small Balances to OKB
- C2C Loan FAQ
- C2C Loan Beginner Guide
- OKEx Corporate KYC guidance
- OKEx – OK Pool Hedging Service Business Rules
- Quick-start Guide to OKEx Pool Hedging Service
P2P Trading
- How to become a Verified P2P Merchant
- P2P User Agreement
- How to buy digital assets with Chinese Yuan (CNY)?
- Create and Share Your Personal OKEx Referral Link
- OKEx Fiat Trading Rules
- 10 Frequently Asked Questions about P2P Trading
Spot & Margin Trading
- Ⅰ. Tiered Margin Ratio System for margin trading
- Ⅱ. Spot Trading - Instruction of Order Types
- Ⅲ. At the Heart of the Market Maker Program of OKEx
- Ⅳ. Margin Trading Glossary
- Ⅴ. OKEx Margin Lending User Agreement
- Spot Trading - What is Advanced Limit Order?
Coin-margined Perpetual Swap
- OKEx Perpetual Swap Trading User Agreement
- I. Introduction
- II. Index Computation Rules
- III. Mark Price
- IV. Description of Order Types
- V. Order Matching
USDT-margined Perpetual Swap
- OKEx Perpetual Swap Trading User Agreement
- I. OKEx USDT Margined Perpetual Swap Introduction
- II. Index Price Calculation Rules
- III. Mark Price
- IV．Order Management
- V.Price Limits
Coin-margined Futures
- OKEx Futures Trading User Agreement
- Introduction to Futures Contract
- Indices Computation Rules
- Tiered Maintenance Margin Ratio System
- What are Futures Contracts? How to Trade Them?
- Index Exchange Rate Adjustment Rules
USDT-margined Futures
- OKEx Futures Trading User Agreement
- I. OKEx USDT Margin Futures Introduction
- II. Index Price Calculation Rules
- III. Mark Price
- IV. Order Management
- V. Price Limits
Coin-margined Options
- OKEx Options Trading User Agreement
- Ⅰ. OKEx Options Introduction
- Ⅱ. Introduction to Options Trading
- Ⅲ. Options Account
- Ⅳ. Profit & Loss Calculation
- Ⅴ. OKEx Options Margin Q&A
Introduction to Unified Account
- Ⅰ. Introduction on Unified Account
- Ⅱ. Introduction to simple mode
- Ⅲ. Single-currency margin： cross margin trading
- Ⅳ. Multi-currency margin mode – cross margin trading
- Ⅴ. Introduction to the isolated mode of Single/Multi-currency margin
- Ⅵ. Introduction to Auto-deleveraging （ADL）
OKExChain
Mining Guide
- Introduction of OKEx Pool
- Cryptocurrencies Available
- Fee Rates and Settlement Methods
- Customer Support
- Alias Settings
- Mining Address
OKEx Cloud
OKEx Wallet
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