FAQ
Hot Issues
- Why hasn't my crypto arrived?
- How do I fix a deposit with tag issues?
- My authenticator app isn’t working
- I haven't received the SMS code
- How do I change the phone number linked to my account?
- How do I complete identity verification level 1?
Getting Started
- Rules of playing to win crypto
- Daily Quiz Rules
- OKX Referral Rules
- Split Jackpot Rules
- How to add a widget to your home screen?
- The Beginner Tutorial of OKX Loan
Account center
- How to unlink my phone number? (App)
- How to change my phone number? (App)
- How to freeze my account(App)
- How to close my account(App)
- How to change my email(App)
- How to verify your account with a new device?
P2P Trading
- What is P2P Trading?
- How to buy crypto on OKX P2P Trading?
- How to sell crypto on OKX P2P Trading?
- What are the payment methods available on OKX P2P Trading?
- What do I do when I have a problem with a P2P trade?
- What is the P2P Advertiser Programme?
Deposit
- What are Untradable Assets?
- How to choose deposit / withdrawal networks?
- How to deposit (On Web)
- How to deposit (On APP)
- How to check the number of block confirmations? (On Web)
- How to check the number of block confirmations? (On APP)
Withdrawal
- What should I do if I accidentally deposit crypto that OKX does not support?
- How to retrieve the withdrawal transferred to a wrong chain? (On Web)
- How to retrieve the withdrawal transferred to a wrong chain? (On APP)
- How to withdraw (On Web)
- How to withdraw (On APP)
- Why hasn't my withdrawal arrived in the account?
Other Deposit & Withdrawal Issues
- What should I do if I receive the "Incorrect Date of Birth" error message in Upbit?
- Can the withdrawal from corresponding platform be credited to the account immediately?
- Why do I need to fill in tags (memo/tag/comment) when I withdraw or deposit certain cryptos?
- How to deposit and withdraw Bitcoin (BTC) with OKX’s Lightning Network? (On Web)
- How to deposit and withdraw Bitcoin (BTC) with OKX’s Lightning Network? (On APP)
- Do I need to pay fees for deposit and withdrawal?
Block Trading
- Block Trading Basics
- Sign up
- Building RFQs
- Managing RFQs on the RFQ Board
- Quote Sorting
- Demo Trading
Introduction to Unified Account
- Ⅰ. Introduction on Unified Account
- Ⅱ. Introduction to simple mode
- Ⅲ. Single-currency margin: cross margin trading
- Ⅳ. Multi-currency margin mode: cross margin trading
- V. Portfolio Margin mode: cross margin trading
- VI. Introduction to the isolated mode of Single/Multi-currency/Portfolio margin
Risk Management
Spot & Margin Trading
- Ⅰ. Introduction of Spot
- Ⅱ. Introduction of Margin
- Ⅲ. Profit and loss calculation of margin
- Ⅳ. Isolated margin mode
- Ⅴ. Single-currency cross margin mode
- Ⅵ. Interest Calculation
Trading Bot
See all 7 articlesPerpetual Contracts
- OKX Perpetual Swap Trading User Agreement
- I. Perpetual swaps
- II. What is margin in Perpetual swaps？
- III. Calculation of contract‘s profit and loss
- IV. Introduction to perpetual swap funding fee
- XI.Funding Rate Calculation
Third-party payment channels
- Recurring buy
- FAQ - Buying crypto with a third party
- FAQ - Selling crypto with a third party
- How to contact the third party？
- What is Okcoin?
- How do I buy crypto with Okcoin?
Future Contracts
Option Contracts
- OKX Options Trading User Agreement
- Ⅰ. OKX Options Introduction
- II. Introduction to options margin calculation
- III. Calculation of option's profit and loss
- IV. Introduction to delivery/exercise rules
- V. Options Order and Position Limits
OEC
Mining Guide
- Staking User Guide (APP)
- Introduction of OKX Pool
- Cryptocurrencies Available
- Fee Rates and Settlement Methods
- Customer Support
- Alias Settings
OKX Cloud
OKX Wallet
- What are popular DApps?
- How to get started with DApps?
- What is a decentralized application (DApp)?
- Redeem/ Remove Pool Token: Anyassets (e.g anyUSDC, anyUSDT, anyDAI, anyETH, anyFTM etc) into Native Token Tutorial
- OKX DEX User Guide （Web）
- Beginners' Guide to OKX DEX