FAQ
Hot Issues
- Why hasn't my crypto arrived?
- How do I fix a deposit with tag issues?
- My authenticator app isn’t working
- I haven't received the SMS code
- How do I change the phone number linked to my account?
- How do I complete identity verification level 1?
Getting Started
- Daily Quiz Rules
- OKX Referral Rules
- Splitting Jackpot Rules
- How to add a widget to your home screen?
- 25. P2P Lending Tutorial (Web version)
- 26. P2P Lending Tutorial (Mobile version)
Account center
- How to protect yourself from phishing attack
- Common Scams in Cryptocurrency
- Why is my account frozen?
- Reasons for level 2 verification failure
- How to unlink Google Authenticator (Web)
- How to unlink Google Authenticator (App)
P2P Trading
- What is P2P Trading?
- How to buy crypto on OKX P2P Trading?
- How to sell crypto on OKX P2P Trading?
- What are the payment methods available on OKX P2P Trading?
- What do I do when I have a problem with a P2P trade?
- What is the P2P Advertiser Programme?
Third-party payment channels
- FAQ - Buying crypto with a third party
- FAQ - Selling crypto with a third party
- How to contact the third party？
- What is Okcoin?
- How do I buy crypto with Okcoin?
- How do I sell crypto with Okcoin?
Deposit
- What are Unavailable Assets?
- How to choose deposit / withdrawal networks?
- How to deposit (On Web)
- How to deposit (On APP)
- How to check the number of block confirmations? (On Web)
- How to check the number of block confirmations? (On APP)
Withdrawal
Other Deposit & Withdrawal Issues
- What should I do if I receive the "Incorrect Date of Birth" error message in Upbit?
- Can the withdrawal from corresponding platform be credited to the account immediately?
- Why do I need to fill in tags (memo/tag/comment) when I withdraw or deposit certain cryptos?
- How to deposit and withdraw Bitcoin (BTC) with OKX’s Lightning Network? (On Web)
- How to deposit and withdraw Bitcoin (BTC) with OKX’s Lightning Network? (On APP)
- Do I need to pay fees for deposit and withdrawal?
Spot & Margin Trading
- Flexible-term Loan FAQ
- 1. Tiered Margin Ratio System for margin trading
- 2. Spot Trading - Instruction of Order Types
- Ⅲ. At the Heart of the Market Maker Program of OKX
- 3. Margin Trading Glossary
- 4. OKX Margin Lending User Agreement
USDT-margined Futures
- OKX Perpetual Swap Trading User Agreement
- I. OKX USDT Margined Perpetual Swap Introduction
- II. Index Price Calculation Rules
- III. Mark Price
- IV．Order Management
- V.Price Limits
Coin-margined Futures
- OKX Futures Trading User Agreement
- I. OKX USDT Margin Futures Introduction
- OKX Futures Trading User Agreement
- II. Index Price Calculation Rules
- Introduction to Futures Contract
- III. Mark Price
Coin-margined Options
- OKX Options Trading User Agreement
- Ⅰ. OKX Options Introduction
- Ⅱ. Introduction to Options Trading
- Ⅲ. Options Account
- Ⅳ. Profit & Loss Calculation
- Ⅴ. OKX Options Margin Q&A
Introduction to Unified Account
- Ⅰ. Introduction on Unified Account
- Ⅱ. Introduction to simple mode
- Ⅲ. Single-currency margin: cross margin trading
- Ⅳ. Multi-currency margin mode: cross margin trading
- V. Portfolio Margin mode: cross margin trading
- VI. Introduction to the isolated mode of Single/Multi-currency/Portfolio margin
OEC
Mining Guide
- Staking User Guide (APP)
- Introduction of OKX Pool
- Cryptocurrencies Available
- Fee Rates and Settlement Methods
- Customer Support
- Alias Settings
OKX Cloud
MetaX
- MetaX Trade User Guide （Web）
- Beginners' Guide to MetaX Trade
- Trade Aggregations
- How do I accept my offers?
- OKX NFT Marketplace Terms
- How to standardize NFT metadata