FAQ

Hot Issues

• Why hasn't my crypto arrived?
  June 07, 2021 08:33
• How do I fix a deposit with tag issues?
  June 07, 2021 08:27
• My authenticator app isn’t working
  June 08, 2021 03:10
• I haven't received the SMS code
  June 07, 2021 09:36
• How do I change the phone number linked to my account?
  June 07, 2021 08:55
• How do I complete identity verification level 1?
  June 07, 2021 07:40

See all 24 articles

Getting Started

• OKX Sub-Affiliate Rules
  August 01, 2022 08:43
• Rules of playing to win crypto
  June 29, 2022 15:19
• Daily Quiz Rules
  May 06, 2022 07:26
• OKX Referral Rules
  April 18, 2022 09:47
• Split Jackpot Rules
  March 16, 2022 06:31
• How to add a widget to your home screen?
  April 20, 2021 10:50

See all 37 articles

P2P Trading

• How to sell crypto on OKX P2P Trading?
  September 30, 2021 08:08
• What are the payment methods available on OKX P2P Trading?
  April 28, 2022 08:31
• What is P2P Trading?
  July 07, 2020 02:51
• How to buy crypto on OKX P2P Trading?
  September 30, 2021 08:06
• OKX P2P trading legal disclaimer
  August 15, 2022 03:21
• LEARN How to sell crypto on OKX P2P trading marketplace
  July 26, 2022 10:21

See all 15 articles

Deposit

• Reasons for deposit/withdrawal suspension
  July 12, 2022 02:00
• What are Untradable Assets?
  April 25, 2022 02:41
• How to choose deposit / withdrawal networks?
  March 25, 2022 03:11
• How to deposit (On Web)
  March 03, 2022 07:31
• How to deposit (On APP)
  March 03, 2022 07:29
• How to check the number of block confirmations? (On Web)
  March 03, 2022 07:06

See all 10 articles

Withdrawal

• What should I do if I accidentally deposit crypto that OKX does not support?
  June 10, 2022 06:13
• How to retrieve the withdrawal transferred to a wrong chain? (On Web)
  March 03, 2022 10:38
• How to retrieve the withdrawal transferred to a wrong chain? (On APP)
  March 03, 2022 10:28
• How to withdraw (On Web)
  March 03, 2022 10:20
• How to withdraw (On APP)
  March 03, 2022 10:03
• Why hasn't my withdrawal arrived in the account?
  March 03, 2022 08:58

Account center

• How to unlink my phone number? (App)
  March 03, 2022 12:54
• How to change my phone number? (App)
  March 01, 2022 10:31
• How to freeze my account(App)
  March 01, 2022 10:13
• How to close my account(App)
  March 01, 2022 09:25
• How to change my email(App)
  February 15, 2022 02:46
• How to verify your account with a new device?
  February 18, 2022 06:28

See all 21 articles

Other Deposit & Withdrawal Issues

• What should I do if I receive the "Incorrect Date of Birth" error message in Upbit?
  March 25, 2022 13:26
• Can the withdrawal from corresponding platform be credited to the account immediately?
  March 03, 2022 13:55
• Why do I need to fill in tags (memo/tag/comment) when I withdraw or deposit certain cryptos?
  March 03, 2022 08:42
• How to deposit and withdraw Bitcoin (BTC) with OKX’s Lightning Network? (On Web)
  March 03, 2022 08:33
• How to deposit and withdraw Bitcoin (BTC) with OKX’s Lightning Network? (On APP)
  March 03, 2022 07:46
• Do I need to pay fees for deposit and withdrawal?
  February 14, 2022 07:19

OKX Lite

• What is Lite Markets/Assets?
  August 07, 2022 01:30
• How to sell crypto on Lite?
  August 07, 2022 01:26
• How to start Buy on Lite?
  August 07, 2022 01:25
• OKX Lite Earn: step-by-step flow
  August 07, 2022 01:19
• What offers are supported by Lite Earn?
  August 07, 2022 01:07
• What's the difference between a fixed term and a flexible term in Earn?
  August 07, 2022 01:06

See all 12 articles

Debit/Credit card

• Why does the amount deducted from my bank card differ from the order amount?
  July 26, 2022 16:23
• Where can I find my purchase history?
  July 26, 2022 16:22
• How to buy crypto with Debit/Credit card (App Pro)
  July 26, 2022 16:19
• How to buy crypto with Debit/Credit card
  July 26, 2022 16:08
• Recurring buy
  June 14, 2022 03:03

Block Trading

• Block Trading Basics
  June 14, 2022 03:26
• Sign up
  June 29, 2022 10:44
• Building RFQs
  June 14, 2022 03:26
• Managing RFQs on the RFQ Board
  June 14, 2022 03:42
• Quote Sorting
  June 30, 2022 09:16
• Demo Trading
  June 22, 2022 09:13

See all 8 articles

Third-party payment channels

• FAQ - Buying crypto with a third party
  January 06, 2022 05:32
• FAQ - Selling crypto with a third party
  January 06, 2022 05:34
• How to contact the third party？
  January 06, 2022 05:39

OKC

• What is impermanent loss and how to calculate it？
  March 25, 2021 12:46
• How to use OKC double addresses
  April 26, 2021 07:31

Mining Guide

• Staking User Guide (APP)
  August 08, 2019 06:31
• Introduction of OKX Pool
  January 02, 2019 08:55
• Cryptocurrencies Available
  February 20, 2019 09:02
• Fee Rates and Settlement Methods
  February 20, 2019 10:13
• Customer Support
  January 02, 2019 07:25
• Alias Settings
  January 02, 2019 07:12

See all 13 articles

OKX Cloud

• Cloud exchange operations
  February 18, 2022 06:32
• Cloud exchange Transaction fee and yield settlement
  February 18, 2022 06:30
• Cloud exchange Technical support
  February 18, 2022 06:28
• Cloud exchange cooperation model
  February 11, 2022 08:29

OKX Wallet

• How to verify your collection on OKX NFT Marketplace?
  July 28, 2022 03:10
• Rules for Trading Cryptopunks
  July 13, 2022 07:32
• What are popular DApps?
  June 21, 2022 07:49
• How to get started with DApps?
  June 21, 2022 07:47
• What is a decentralized application (DApp)?
  June 21, 2022 07:33
• Redeem/ Remove Pool Token: Anyassets (e.g anyUSDC, anyUSDT, anyDAI, anyETH, anyFTM etc) into Native Token Tutorial
  June 20, 2022 03:55

See all 21 articles