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  2. FAQ
  3. Hot Issues

Hot Issues

  • Why hasn't my crypto arrived?
  • How do I fix a deposit with tag issues?
  • My authenticator app isn’t working
  • I haven't received the SMS code
  • How do I change the phone number linked to my account?
  • How do I complete identity verification level 1?
  • How do I complete identity verification level 2?
  • How long will it take to verify my identity?
  • How do I buy crypto in local currency?
  • What currencies and crypto are supported in Buy crypto?
  • What payment methods are supported in Buy crypto?
  • I haven’t received my crypto or payment in a P2P order
  • How do I appeal a P2P order as a buyer?
  • How do I appeal a P2P order as a seller?
  • Ⅰ. How do I find my assets?
  • Ⅱ. How to change my phone number?
  • Ⅲ. Deposit not credited
  • Ⅳ. Can’t receive the email code
  • Ⅴ. Google Authenticator not working or lost?
  • Ⅵ. How to check bill?
  • Ⅶ. How to verify my account?
  • Ⅷ. What should I do if I forget my login password?
  • Ⅸ. What should I do if I didn't receive token/payment for P2P order?
  • Ⅹ. How to withdraw?
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